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Temporary Discontinuation for Illinois Link Card Users

If you have access to Illinois Link Card benefits, you better start planning ahead because a service outage is coming.

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Temporary Outage Ahead for Illinois Link Map Users

Before you start panicking, Illinois Link Card services will only be down for 2 days, but if you usually shop on the weekends, this outage may cause you a bit of a headache.

According to Illinois Department of Social Services websitethe state will transition the Illinois Link Card to a different system, and the process will go out of order beginning Saturday, August 20, 2022 at 11:00 p.m. Services should be back up and running on the new system by 6 p.m. on Sunday August 21, 2022.

What you need to know about the Illinois Link Card Outage

I completely understand that the idea of ​​not being able to buy anything with your Link Card is disturbing, so here are some answers to the questions you are probably asking yourself at the moment:

  • During the outage, you will not be able to make purchases or ATM withdrawals with your Link Card. You also won’t be able to access your account information online or over the phone.
  • All of your benefits will still be available when the transition is complete after 6 p.m. on Sunday, August 21.
  • New Link cards will be sent, but your current card will still be accepted after the transition.
  • Once the new website is live, you will need to create a new account.
  • A new app will replace the current ConnectEBT app, get information on how to access it, here.
  • You will no longer be able to change your PIN as of Friday, August 19, 2022.

For questions or concerns about next week’s outage, call 1-800-678-LINK (5465) or visit Illinois link map website.

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